Introducing our exclusive Confidence Plus WarrantyTM, your protection against a decorating decision mistake. Many factors can affect how a floor will look once installed in your home. You may decide that you just donít like the color of your new floor. Not to worry at Flooring America! If you arenít happy with the style or color of your new flooring during the first 60 days, call Flooring America and we will replace it*. This warranty is designed to take the worry out of making a decorating decision. You can change your Confidence Plus flooring for another style or color from the same manufacturer within 60 days after installation. We will will pay materials and labor costs for replacements.
*See store for details on full terms of warranty
5-Star Flooring America Warranty Rating System
Five-Star
Five-Star ratings are awarded only to the best in any field, and such is the case for our Five-Star products. This all-inclusive package of carpet, cushion, and installation offers the strongest warranty package in the industry. These carpets are all performance tested to give you quality above and beyond the toughest standards in the industry. Only the very best can earn the Five-Star rating.
Four-Star
The Four-Star collection offers a level of performance assurance not available in other carpet stores. These long-lasting, richer, thicker carpets are made to give you the high standards of luxury and performance you desire. The Four-Star combination of carpet, cushion, and installation includes extended performance warranties. Only our high performance carpets are good enough for the Four-Star classification.
Three-Star
Our Three-Star group offers the broadest selection of performance - tested carpets meeting high standards for unsurpassed resistance to matting, stains, and static shock. Three-Star products, featuring a wide selection of nationally known fiber brands, offer a great balance of performance and value.
Two-Star
The Two-Star group contains an impressive array of quality carpets, in a wide range of colors for any room in your home. The Two-Star collection of carpet and cushion offers good value where wear and stain resistance is desired but where budget restraints are also a prime consideration.
One-Star
Products rated in our One-Star, or standard performance category, offer the minimum level of performance sold. Our One-Star offerings include olefin berbers or basic nylon carpets at very affordable prices. This product combination (carpet and cushion) offers an economical answer to those situations in which performance is secondary to budgetary requirements.
Warranty Definitions
(Please see Manufacturer's Literature for specific terms and conditions.)
Texture Retention
The ability of carpet tufts to retain their visible shape, as measured by the degree of bursting, opening or untwisting of the tufts at the surface of the carpet. (*Some fiber manufacturers extend this warranty and add a soil resistance warranty.)
Stain Resistance
The ability of the surface pile of the carpet to resist stains by foods and beverages.
Anti-Static
The ability of the carpet not to generate static greater than 5.0 kilovolts.
"Wear" Warranty
The ability of the carpet to resist actual fiber loss in excess of 10% from abrasive wear.
